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Quality Management

QUALITY ASSURANCE PROGRAMME


Our Quality Assurance Program is a coordinated strategy, which ensures that the complex dynamics of healthcare delivery and the different perspectives of key stakeholders in the system are adequately represented. Quality Assurance activities in Isalu Hospitals are diverse and largely decentralized, though a central coordinating structure exists which has the potential to positively influence institutional reaction and direct the various departmental programs toward achieving common goals and maintaining compliance with the quality standards of the Hospital.

The Quality Initiative employs a multi-disciplinary approach to support and drive systems and facilities, including the clinicians and professionals working in those settings, towards superior care through:

  1. Continuous monitoring and surveillance conducted by the Quality Assurance department
  2. Continuous Quality Improvement on certain measures of quality
  3. Collaboration and partnership with certification and accreditation bodies such as Safe Care and Joint Commission International (JCI) in order to improve quality of service delivery  

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