FAQ

Isalu Hospitals is located at 26 Ijaye Road, Ogba, Ikeja, Lagos, Nigeria.

Isalu Hospitals is a multi-specialist healthcare facility providing a wide range of medical, diagnostic, specialist, and supportive healthcare services.

We provide services including outpatient care, specialist consultations, laboratory services, radiology, pharmacy, inpatient care, procedures, health screening, and other medical services.

You can book a specialist appointment through the Book Appointment option on the Isalu Hospitals website or through the hospital’s designated booking channels.

Yes. Patients can book available specialist clinic appointments online through the Isalu Hospitals appointment-booking platform.

Patients can generally book available clinics within the booking period displayed on the online appointment system, subject to the doctor’s clinic schedule and availability.

If a clinic is fully booked, the appointment system can display the next available clinic date for the same doctor, where available.

Yes. Where the doctor has available clinic slots, you can select the relevant specialist and available appointment date when booking.

The online appointment system displays available clinic dates and appointment slots for participating specialists.

Appointment cancellation or rescheduling may be possible depending on the hospital’s appointment policy. Patients should contact the appropriate hospital support channel for assistance.

New patients should bring a valid means of identification and any relevant previous medical records, laboratory results, scan reports, prescriptions, or referral letters.

A referral may be required for some specialist services, while some clinics may allow patients to book directly. Requirements may vary by specialty and appointment type.

Yes. Isalu Hospitals provides services to patients covered by participating Health Maintenance Organisations (HMOs), subject to the patient’s HMO plan and approval requirements.

HMO patients may need to present their valid HMO details or identification and complete the required approval or verification process before receiving certain services.

Yes. Patients who are not using an HMO can access the hospital’s available medical services as private/self-paying patients.

Yes. The hospital provides pharmacy services for patients, including dispensing prescribed medications and supporting medication-related care.

Yes. Laboratory services are available for appropriate diagnostic investigations requested by healthcare professionals.

Yes. Radiology and diagnostic imaging services are available, depending on the specific investigation and the hospital’s current service schedule.

Yes. Isalu Hospitals provides inpatient services for patients who require admission and continued medical care.

Patients can contact Isalu Hospitals through the contact information provided on the official hospital website and other verified hospital communication channels.

Availability of online access to specific results depends on the hospital’s current digital services and the type of investigation. Patients can contact the relevant department for guidance.

Isalu Hospitals operates various specialist clinics. The available specialties and clinic schedules may change, so patients should check the current clinic schedule or contact the hospital.

Patients requiring urgent medical attention should contact the hospital directly or proceed to the appropriate emergency/urgent-care service. Availability of specific emergency services may depend on the nature of the medical condition.

Opening hours vary according to the service or department. Patients should check the current hospital and clinic schedule before visiting.

Patients may be able to access certain services without a prior appointment, while specialist clinics may require appointments. Booking ahead is recommended where applicable.

Yes, where permitted, a patient or authorised person can provide the required information and book an appointment on behalf of another patient.

You can contact the Isalu Hospitals Help Desk/Client Support team or the appropriate hospital department for assistance with appointments, billing, HMO issues, medical services, or other concerns.

Consultation and service fees may vary depending on the specialist, service, patient category, HMO arrangement, and other factors. Patients should contact the hospital or check the applicable service information for current charges.

A successful booking should generate an appointment confirmation through the channel provided by the booking system, such as the confirmation page, SMS, email, or other available notification.

Depending on the appointment type, you may be asked to provide information such as your name, phone number, email address, patient details, preferred specialist, clinic date, and other relevant information.