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COVID-19 Notice

See how Isalu Hospitals contributes to the fight against corona virus, Omicron Virus and other deadly deceases. more so, teaching our patients how to stay safe, protecting themselves and their families.

Our Walk-in Process

AS Hmo patient what you are expected to bring to the hospital

What you should bring to the hospital is very important for your care. The following is a brief list of items you should have immediately available if you are coming to the hospital:

 

  1. Bring all cards that pertain to insurance coverage whether you are a parent of a child, or you are the caregiver.
  2. You are to bring a referral letter if you are referred by your hmo whether as a new patient or an old patient.
  3. You are expected to provide complete, correct and accurate information about your biodata such as, Name, current address, telephone numbers, Date of birth, next of kin, Insurance carrier etc. Also, employer details when necessary.

As private patient, what you are expected to bring to the hospitals to access care

  1. As a private patient If you are a paying patient you don’t need to bring anything, just walk in and will be register either under family or private card
  2. You are expected to provide complete, correct and accurate information about your biodata such as, Name, current address, telephone numbers, Date of birth,
  3. next of kin, etc. Also, employer details when necessary

Advance directives within Isalu hospitals

  1. As a private patient If you are a paying patient you don’t need to bring anything, just walk in and will be register either under family or private card
  2. You are expected to provide complete, correct and accurate information about your biodata such as, Name, current address, telephone numbers, Date of birth,
  3. next of kin, etc. Also, employer details when necessary

Advance directives within Isalu hospitals

Helpdesk: first point of contact for new registrations/name entering (hmos, paying patients, nhis, companies), enquiries.

Vitals: for height, weight, blood pressure check after names have been entered appropriately.

Doctor’s waiting area: area where you await consultation from the doctors

Hmo desk/cash desk: next point of contact after consulation with the doctors/specialist. you either sign with the hmo desk or make payment at cash desk depending on what you need to do.

Approval desk: (for hmo patients only), here, request is sent to your hmos for approvals for the care that needs to be rendered to you.

Laboratory:  this area is where blood samples for testing are being taken after payment has been made via cash desk or you’ve signed with the hmos.

Radiology: if the doctor made a request for scans or x-rays, this is where you’ll go to after payment or signature.

Drug collection desk: otherwise known as the pharmacy; is where you get your drugs after paying/signing with the hmos or cash desk

Treatment room: where you get treatment e.g injections, dressing and even when you are going on admission, where you get your line set and prepare for admission

your rights as Patient at the isalu Hospitals

Dear esteem client, we sincerely appreciate you for giving us the opportunity to serve you. It is our culture, here in Isalu, to always protect the interest of our clients within the provisions of our available resources.

 

  1. To enjoy considerate, compassionate and respectful Care regardless of age, gender, race, religion, physical or psychological status.
  2. You have the right to be treated in a safe setting free of abuse or harassment and neglect.
  3. Be treated with dignity and respect.
  4. Obtain complete and current information concerning your diagnosis, treatment and prognosis in terms that patients can reasonably understand.
  5. To be told the names of doctors, nurses and other heath team members directly involved in your care.
  6. The right to have your medical records treated as confidential and read only by people with a need to know. Information about a patient will be released only with permission from the patient or as required by law.
  7. Refuse treatment to the extent permitted by law and to be informed of the medical consequences of refusing treatment.
  8. To have information to the risk, benefits and alternatives of your medical treatment.
  9. Receive information from your physician that is necessary to give informed consent prior to the start of any procedure or treatment, or both, unless it is an emergency. You also have a right to know if any medically significant alternatives for care or treatment exist.
  10. To receive an understandable and specific hospital bill. To be given an explanation or clarification on bill when in doubt regardless of who is paying.

Submit a complaint and recommend changes without coercion, discrimination, reprisal or any interruptions in care or treatment. You may forward any of these to the Client Relations Officer (Who is a custodian of patients’ rights and responsibility)

PATIENTS RESPONSIBILITies

Dear esteem clients, we sincerely appreciate you for giving us the opportunity to serve you. It is our culture here at Isalu specialist Hospitals, to always protect the interest of our clients within the provisions of our available resources. We owe you to a high esteem as everything we do is about you and to make us serve you better;

YOU ARE OBLIGED TO ASSIST US WITH THE FOLLOWING.

  1. provide complete, correct and accurate information about your biodata such as, Name, current address, telephone numbers, Date of birth, Next of kin, Insurance carrier etc. Also, employer details when necessary and the state of your health including your present condition, past medical history, drugs reactions, hospitalizations, allergies and other matter that pertains to your health.
  2. Patients are responsible for keeping appointments and call as soon as you know you cannot keep your appointment
  3. Be considerate of other patients by respecting their privacy and limiting your visitors.
  4. Patients are responsible for following facility rules regarding smoking, noise, use of electrical equipment and weapons policy.

5 Pay your hospital bills completely in a timely manner.

6 To treat hospital staff and other patients with respect and courtesy.

7 Patients are responsible for reporting if they do not understand the planned treatment or their part in the plan.

8 Patients are responsible for following the recommended treatment plan they have agreed to, including instruction from nurses and others.

9 Patients are responsible for reporting changes in their general health condition, symptoms, or allergies to the responsible caregiver.

  1. Ask question from your health provider, insurance provider, client’s relation officers or the hospital’s billing department if there are any financial issues that you do not understand.
  2. know your health insurance coverage and related policies concerning approvals, covered services, admissions and hospital specialist covered by your health insurance provider.

12.Not to use foul language or engage in physical assault with any member of staff

 

 

Thank you for entrusting your health with us at Isalu hospitals.